Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or Dr.Battery Order Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. Dr.Battery USA reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.
For all orders, the original shipping fees are non-refundable. If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.
The return shipping fee may be payable on the orders that are unclaimed or refused at point of delivery, we reserve the rights to deduct this amount from the total to be refunded.
Please follow the 3 steps process for returning an order to us.
Step 1
"Go to Return and Refund" Page
Visit the 'Return and Refund' page on our website. Enter your email address and Order Number to locate your order. Choose either 'Return' or 'Refund' and provide details about the reason for the return. Once complete, submit the form. You will receive a notification email confirming that your request has been received.
Step 2
After we have approved your return request, please proceed with the following steps:
1. Ship and Insure:
- Ship your defective product to the designated shipping center for Dr. Battery USA.
- Enclose the Return Authorization Slip provided in the package.
- Include a copy of the original invoice.
2. Packaging:
- Ensure the battery is securely packaged to maintain warranty validity.
3. Timely Shipment:
- Ship the product within 7 days of receiving your RMA (Return Merchandise Authorization) approval. Failure to do so will invalidate the RMA number.
4. Prepaid and Regular Mail:
- Prepay the shipping costs.
- Use Regular mail for shipments (Canada customers use Canada Post, and US Customers use USPS).
5. Clear Labeling:
- Clearly mark the RMA Number on the shipping label.
Please note that failure to adhere to these guidelines may impact the processing of your return.
Step 3
Dr.Battery USA will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine if the product is defective.
If it is in fact defective, Dr.Battery USA will have the option of shipping a replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the working battery back to you.