Warranty
Dr.Battery USA warrants to the customer that its products will be free from defects in materials and workmanship affecting normal use for a period from the delivery date.
Customers may request for a refund or a one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or Dr.Battery USA Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. Dr.Battery USA reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.
After thirty (30) days and up to one (1) year from date of delivery, Dr.Battery USA will subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Materials Authorization (RMA) number. (For information regarding how to attain an RMA number please see "RMA Procedures") and the customer is responsible for shipping and any other costs involved with returning the defective product(s) back to Dr.Battery USA in a protected packing.
This warranty does not cover normal wear and tear of products. Rechargeable batteries that do not reach 100% original charging capacity are NOT covered by this warranty. (For more information regarding rechargeable battery warranty please see "Rechargeable Battery Warranty").
This warranty does not cover damage, fault, failure or malfunction due to external causes either, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dr.Battery USA, usage and/or storage and/or installation not in accordance with product instructions, failure to perform required preventive maintenance, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Dr.Battery USA's personnel or any person authorized by Dr.Battery USA, to adjust, repair or support the products and problems caused by use of parts and components not supplied by Dr.Battery USA.
RMA Procedures
Step 1:
Go to the Return/Exchange page:
Fill out the online form. We will notify you if your return is covered under our warranty/exchange policy within the next business day. If your return is covered, an RMA number will be issued and e-mailed to you.
Rechargeable Batteries Warranty
Dr.Battery USA offers a limited warranty against abnormal breakdown on rechargeable batteries for a period from the delivery date. At Dr.Battery USA's discretion, we will repair or replace the battery if our technician tests it and determines that the battery is in fact, defective. Please be advised that since rechargeable batteries are consumable products, warranty coverage on rechargeable batteries is limited to not being able to hold charges (will not charge).
Rechargeable batteries normally have a limited charging and discharging cycles between 400 ~ 1000 cycles depending on the application and individual's usage pattern. The capacity (available usage time) of rechargeable batteries reduces each time they go through the charging and discharging cycle. Due to these reasons, when rechargeable batteries are not able to reach their full (original) capacity, they are considered as normal wear and tear and, therefore, are not covered under this warranty.
Limited Warranty - Advanced Pro Series Battery
Thank you for choosing DrBattery.com as your source for all mobile related accessory products. DrBattery.com warrants that the battery that you have purchased will be free from defects in materials or workmanship under normal usage for the duration of the Limited Product Warranty period. Refunds will be issued within 30 days from the invoice date. For the warranty period of two (2) years or 800 recharge cycles, whichever comes first, DrBattery will exchange or repair the product at no extra charge. The Limited Product Warranty starts on the date of delivery with your original invoice as your proof of purchase. You will be required to provide proof of purchase as a condition for receiving warranty service. Broken warranty seals will void all warranties where warranty can be applied. DrBattery.com reserves the right to charge a fifteen percent (15%) restocking fee.
DrBattery.com offers limited warranty against abnormal breakdown on rechargeable batteries for a period from the delivery date. At DrBattery.com’s discretion, we will repair or replace the battery after thorough testing to determine whether the battery is, in fact, defective. Please be advise that since rechargeable batteries are consumable products, warranty coverage on rechargeable batteries is limited to not being able to hold charge (will not charge).
The Limited Product Warranty is a parts replacement only. Replacement products or parts may contain new and used materials equivalent to new products or parts in performance and reliability. The phrase “like-new” in DrBattery.com context means used or refurbished products or parts with the same performance and reliability as new products. Replacement products and parts are warranted to be free from defects in material or workmanship for 30 days or for the remainder of the Limited Product Warranty Period of the product in which they are replacing or in which they are installed, whichever is longer.
If DrBattery.com receives, during the warranty period, notice of a defect that is covered by this Limited Product Warranty, DrBattery.com will repair or replace the product, at the option of DrBattery.com. This is your exclusive remedy for defective products. DrBattery.com shall have no obligation to repair or replace until the defective product is returned and tested.
The maximum capacity of all rechargeable batteries fades with time depending on the applications and usage patterns. This is considered normal; therefore, a change in battery capacity is not covered under warranty. Your battery is only warranted from defects in materials or workmanship resulting in failures. Battery life is not warranted and will vary depending on product configuration and usage. These include, but not limited to, applications running, power management settings, and product models and features.
Exclusions
The Limited Product Warranty does not apply to expendable parts and does not extend to any product from which the serial number and DrBattery.com warranty sticker has been removed, damaged or rendered defective (a) as a result of accident, misuse, improper installation, abuse, tort including negligence or other external causes, including but not limited to force majeure; (b) by operation outside the recommended usage parameters including, but not limited to, temperature maximums; (c)by improper site preparation, management or maintenance; (d) by loss or damage in transit; or (e) by modification or service by professionals other than DrBattery.com.
AS A PRECAUTION AGAINST ALTERATION OR LOSS OF DATA, PERIODICALLY BACK UP THE DATA STORED ON HARD DRIVES OR OTHER STORAGE DEVICES. BEFORE RETURNING ANY UNIT FOR SERVICE, BACK UP DATA AND REMOVE CONFIDENTIAL, PROPRIETARY, OR PERSONAL DATA. DrBattery.COM IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF PROGRAMS OR DATA OR FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA.
Limitations
The remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations, including representation made in DrBattery.com sales literature or advice given to you by or on behalf of DrBattery.com in connection with your purchase of the product. No changes to the conditions of this Limited Warranty are valid unless it is made in writing and signed by an authorized representative of the company.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, DrBattery.COM MAKES NO OTHER WARRANTIES, GUARANTEES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES, AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED GUARANTEES OF ACCEPTABLE QUALITY, TO THE EXTENT PERMITTED BY LAW, DrBattery.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, GUARANTEES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES, GUARANTEES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.